“Training is opportunity to empower understanding and install confidence, it’s our absolute passion and responsibility”
Mike Findlay, Company Director.
The very best installers will discover themselves requiring support with system installation, but it is often that companies disbursing such products simply take responsibility for systems until of purchase, then, any emergency for customer care seems to dissipate.
Due to this, customers might be waiting hrs or sometimes days for your support they might require, all this time, phone bills and expenses surrounding installer hire are clocking up.
There’s only a good way to describe how seriously Bunsen Air distributors make training and tech support from the installers and customers, and that is ‘extremely’!
Priding themselves inside their capacity to teach and empower installers and distributors while using understanding and confidence they need to move ahead in installing new innovative technologies such as the Bunsen Air, the tech support team for your Bunsen Air, start to see the support they offer their customers as just as vital as the sales from the systems.
at the office support
The Bunsen Air distibutors certainly are a Yorkshire based company, plus true ‘Yorkshire spirit’ exist to supply friendly and support whenever.
Equally for his or her receptive and approach, the business also consider how you can save their customers money, through the use of available it to talk instruction, direction or guidance in the perfect way.
By knowing that when considering lower for the nitty gritty of installation, the ultimate factor their customers want is going to be stuck at risk for minutes on finish, Bunsen Air have opted to employ a method of communication that’s reflective in the society through which we presently live… video and voice communication.
When there’s and not the appropriate Bunsen Air installation video already available, your tech support team will knock one up immediately employing a popular phone application. This can be sent to the customer with the application or email link that amounted to nothing. If needs be, they’ll contact you and talk you through it concurrently.
Mike Findlay company Director commentsâ??-â??”the fantastic factor is, because we have our personal Bunsen Air installation on-site, we’re able to check out any system component concurrently becoming an installer, by utilizing video technology, they could mirror just what we are showing those to do, support doesn’t have more personal or maybe more efficient than that!”
By realising the chance that using the apps and technologies we use each day for contacting buddies and family may need to save customers money, and time, Infinity Innovations have created an individual service causing them to be, friendly, approachable, ingenious and superior according to the tech support and customer care presented to their customers